Return policy Jaipur Gemstone

Return, Replacement & Refund Policy

At Jaipur Gemstone, customer satisfaction is our priority. We offer a 7-Day Return, Replacement & Refund Policy to ensure a smooth shopping experience. Please read the following terms and conditions carefully before requesting a return or refund.

Eligibility for Returns & Replacements

To qualify for a return or replacement, the following conditions must be met:

The return request must be submitted within 7 days from the date of delivery.
The product must be unused, unworn, and in its original condition.
The original invoice, gemstone certificate (if applicable), packaging, tags, and accessories must be returned with the product.
Customized, engraved, resized, or specially made products are not eligible for return or replacement.
All returned products are subject to inspection before approval.

Return Policy for Natural Gemstones

You may return a natural gemstone within 7 days of delivery if:

The gemstone received is different from the product ordered.
The gemstone does not match the specifications mentioned on our website.
The gemstone is found to be synthetic, treated, or not as described, subject to verification.

After successful inspection and approval, your refund or replacement request will be processed.

Return Policy for Jewellery

Jewellery items such as rings, pendants, bracelets, necklaces, and earrings may be returned within 7 days, provided they are unused and returned in their original condition with all original packaging, invoice, and certificates.

Customized, engraved, resized, or made-to-order jewellery cannot be returned or exchanged.

Replacement Policy

A replacement may be provided if:

An incorrect product was delivered.
The product received does not match the order placed.
The replacement request meets all eligibility requirements.

If the same product is unavailable, customers may choose another product of equal value or request a refund.

Refund Policy

Once the returned product has been received and approved after inspection:

Refunds will be processed to the original payment method.
Refunds are generally completed within 5–7 business days after approval.
Shipping charges, COD charges, taxes, and other service charges (if applicable) are non-refundable.

Non-Returnable Items

The following items are not eligible for return or refund:

Customized or made-to-order jewellery
Engraved or resized products
Products returned without the original invoice or gemstone certificate
Products returned after the 7-day return period
Products that have been used or altered after delivery

Cancellation Policy

Orders can be cancelled before dispatch for a full refund.
Once an order has been shipped, cancellation requests cannot be accepted.
Customized or special-order products cannot be cancelled once production has begun.

Contact Us

For any return, replacement, or refund request, please contact us:

Jaipur Gemstone
? Email: jaipurgemstone@gmail.com (Replace with your email address)
? Phone: +91-8368764827 (Replace with your contact number)

Note: Jaipur Gemstone reserves the right to approve or reject any return, replacement, or refund request after verifying that the returned product meets the conditions stated above. All decisions are final and subject to our quality inspection process.

Frequently Asked Questions (FAQs) – Returns, Replacement & Refund Policy

1. When does the 7-Day Return Period begin?

The 7-day return period starts from the date your order is marked as delivered by our courier partner. Return requests submitted after 7 days from the delivery date will not be accepted.

2. Can I return one gemstone if I purchased multiple gemstones?

Yes. If you ordered multiple gemstones and wish to return only one of them, you may do so within the 7-day return period, provided the returned gemstone meets all return eligibility requirements.

3. What documents should I send with my return?

Please include the following items with your return:

Original Invoice or Order Confirmation
Original Gemstone Certificate (if applicable)
Original Packaging and Box
Product Tags (if provided)
Any complimentary accessories received with the order

Incomplete returns may result in delays or rejection of the return request.

4. How do I request a return or replacement?

To request a return or replacement:

Contact our customer support within 7 days of delivery.
Share your Order ID and reason for the return.
Our support team will review your request and provide return instructions.
Carefully pack the product with all original documents and packaging.
Ship the parcel using a reliable courier service and share the tracking details with us.

5. Who is responsible for return shipping charges?

Customers are responsible for arranging and paying the return shipping charges unless otherwise communicated by Jaipur Gemstone. We recommend using a courier service that provides shipment tracking.

6. Can I return a customized or engraved jewellery item?

No. Customized, engraved, resized, or made-to-order jewellery is not eligible for return, replacement, or refund.

7. How long does it take to receive my refund?

After we receive and inspect your returned product, approved refunds are generally processed within 5–7 business days to your original payment method.

8. Can I cancel my order?

Yes. Orders may be cancelled before they are dispatched. Once the order has been shipped, cancellation requests cannot be accepted.

9. What if I return my product without the original certificate or invoice?

For a smooth return process, the original gemstone certificate (if applicable), invoice, and original packaging should be included with the returned product. Returns without these documents may not be eligible for a refund or replacement.

10. How should I pack my return?

Please ensure the product is securely packed in its original box with all documents and accessories to avoid any issues during transit. We recommend using a trusted courier service that offers shipment tracking.

11. How can I contact Jaipur Gemstone for return-related assistance?

If you need help with a return, replacement, or refund request, please contact our customer support team.

Jaipur Gemstone

Email:jaipurgemstone@gmail.com(Replace with your email)

Phone: +91-8368764827 (Replace with your contact number)